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Our goal at the Mike Carroll Gallery is your complete satisfaction with your purchase.
Please contact us through our contact form or call at 808-565-7122 immediately if there is any discrepancy with your order. If you are not satisfied in any way with art from the Mike Carroll Gallery, you may exchange it or return the item within 7 days from the date of purchase for gallery sales, or 7 days from receipt of art for internet orders. You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory. Shipping charges are not refundable. The customer must pay return shipping charges unless it was our shipping error.
If you receive item(s) that were believed to be damaged during shipping, please take photos of the items and packaging so that we can properly document.
Return Authorization
You must contact us via our contact form prior to shipping a return in order to receive proper instructions and authorization.
Damaged Returns
We gladly accept any returns that follow the above return guidelines. However, artwork is very delicate, therefore you need to take extreme measures to ensure the items are returned undamaged. If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we can offer you store credit for 50% of the purchase price of the item(s).
We suggest insuring all return shipments to avoid any possible damaged-in-transit losses. Please re-use original packing materials if possible.
